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THEME PARKS
[Last Updated: 09/29/2022 at 17:30]
Over the past few days, Hurricane Ian has passed through the Orlando area, with all of the theme parks & attractions being closed. Below, we have gathered all of the latest available information regarding the theme parks reopening.
We continue to closely monitor weather conditions as we assess the impact of Hurricane Ian on our property. While theme parks and many operating areas remain closed to guests today, we anticipate weather conditions to improve this evening. Walt Disney World Resort will resume theme park and Disney Springs operations in a phased approach starting on Friday, Sept. 30. Please check back later today for updated Operating hours.
Walt Disney World theme parks are temporarily closed on Thursday, Sept. 29:
Partially used multi-day theme park tickets with a validity window impacted by closure due to Hurricane Ian will be automatically extended to allow use of the remaining unused ticket days through Sept. 30, 2023. In order to enter a park, both a park reservation and valid ticket for the same park on the same date are required.
Disney Springs will be temporarily closed on Thursday, September 29.
Drawn to Life presented by Cirque du Soleil & Disney is cancelled on Wednesday, Sept. 28 and Thursday, Sept. 29. The 5:30 p.m. show on Friday, Sept. 30 will be rescheduled to begin at 8:00 p.m.
For the safety of our Guests and Cast Members, check-in will not be accepted on Thursday, Sept. 29. For Guests with a Friday, Sept. 30 check-in, please arrive at your resort no earlier than 3 p.m. ET; Guests who arrive before 3 p.m. will not be able to check in. Guests may reschedule their trip or cancel their stay with us; any customary cancellation fees will be waived.
Disney’s Fort Wilderness Resort & Campground, Copper Creek Cabins at Disney’s Wilderness Lodge, Treehouse Villas at Disney’s Saratoga Springs Resort & Spa and the Bungalows at Disney’s Polynesian Village Resort are temporarily closed through Friday, Sept. 30 due to the weather. We are contacting Guests with current and upcoming reservations.
Learn more about Walt Disney World Resort Hotel cancellation policies.
Mickey’s Not-So-Scary Halloween Party at Magic Kingdom has been cancelled for Thursday, Sept. 29. If you purchased Mickey's Not-So-Scary Halloween Party tickets for the event on Thursday, Sept. 29, 2022 directly from Disney using a credit card, debit card, or Disney Rewards Cards a refund will be automatically processed back to your original form of payment within 7 business days. Please note: refunds may take longer to appear on your statement depending on your financial institution. If you purchased directly from Disney using another method of payment or your purchase included other products, please contact us.
If you purchased a Mickey's Not-So-Scary Halloween Party ticket from a travel agent, travel wholesaler or other third-party travel seller, please contact your travel seller for further information.
Effective immediately, we will not enforce cancellation policies until further notice for dining and other experiences like Savi’s Workshop and Bibbidi Bobbidi Boutique.
Performances of Hoop-Dee-Doo Musical Revue have been cancelled Sept. 28 through Sept. 30 in light of the temporary closure of Disney's Fort Wilderness Resort & Campground. Guests with pre-paid reservations will be automatically cancelled and refunded.
Star Wars: Galactic Starcruiser voyages that departed Tuesday, Sept. 27 and voyages departing Thursday, Sept. 29 have been cancelled due to the potential impact on the Guest experience. Guests with reservations for these dates are asked to please call 0800 028 0778 (UK) or 1800 812 678 (Ireland) for help with modifying their plans.
ESPN Wide World of Sports Complex is closed Thursday, Sept. 29.
Please note that all reopening timelines are tentative, and subject to safety conditions.
For more information, please review our hurricane policy or additional hurricane related frequently asked questions.
The Universal Orlando Resort Guest Contact Center is currently experiencing higher than expected wait times and is currently assisting guests whose travel is directly affected by the hurricane. If your travel dates are after September 30, we would appreciate if you would call us back at a later date.
Our hotels will remain operational as they focus on taking care of our guests. If you have an existing reservation for arrival through Friday that you would like to cancel or modify, please continue to hold.
Reference our Frequently Asked Questions for General Park Updates and Halloween Horror Nights
While an incredible vacation awaits you, unfortunately we can't make guarantees about the weather, but your travel plans can still be stress-free. In the event that a hurricane or tropical storm warning is issued by the National Hurricane Center or a state of emergency is declared for the Orlando area or in your place of residence, within seven days of your arrival, you can contact our team in advance to reschedule or cancel your Universal Parks & Resorts Vacations Package, hotel room only accommodations and Universal Orlando theme park tickets booked directly with Universal Orlando, without any cancellation or change fees imposed. If you have purchased airline tickets as part of your Universal Parks and Resorts Vacations package, you may still be subject to cancellation and change fees assessed by those airlines.
If you have purchased Universal Orlando products and services through third-party suppliers, travel agents or tour operators please contact them directly for information regarding their cancellation or change policies and procedures. The policy does not apply to certain special events, dining experiences or group related bookings.
We want you to feel safe and will work with you directly to best accommodate your needs. If you have additional questions or need to change or cancel your travel plans, please contact a member of our Guest Contact Center team by calling 800-711-0080.
Due to Hurricane Ian, Busch Gardens Tampa Bay, Adventure Island, SeaWorld Orlando, Aquatica Orlando, and Discovery Cove parks will remain closed through Friday, September 30. The parks expect to reopen on Saturday, October 1.
Discovery Cove will reschedule or refund reservations booked online or from the call center. We will not apply any cancellation or change fees for this service. For any additional information, call 407-513-4600. If you have a reservation booked through a third-party reseller, we are happy to rebook your visit date, however, if requesting a refund, you will need to work through your reseller partner.
Busch Gardens and SeaWorld Howl-O-Scream tickets for September 30 have been extended through October 31.
All date-intended tickets for September 27 (at Busch Gardens Tampa Bay), 28, 29 and 30 (all parks listed above) have been extended through December 31.
Annual Pass Members’ guest tickets with an expiration date of September 30 and October 2 have been extended through October 16.
LEGOLAND® Florida Resort will be closed Fri. Sept 30 due to Hurricane Ian. LEGOLAND® Hotel and Pirate Island Hotel will remain open to guests with existing reservations.
Any tickets dated for Wed., Sept. 28 through this Sun., Oct. 2, will be automatically extended through Dec. 31, 2022.
OOur call center offices are also temporarily closed. Our call center will reopen Friday September 30 to help chat through any questions or inquiries about your awesome vacation at 9 a.m. Eastern Standard Time. You will be able to reach them at 888-690-5346. Any vacation stays during this park closure will be able to be rebooked without penalty.
View full Hurricane Policy.
All ICON Park attractions will be closed Sept. 28 and 29 due to Hurricane Ian. Select restaurants willremain open until weather becomes too severe to remain open. Stay safe and we hope to see you soon!
For all of the latest updates, we recommend visiting each attractions website. This page will be updated as frequently as possible.
